TERMS AND CONDITIONS
The following data will be used in the document:
Seller / Site owner: Errevi Trade srl
Registered office: Via Della Cavallerizza 40 80121 Naples
VAT number: IT 04822891216
Registration in the Company Register: 04822891216
Email: errevitrade@gmail.com
Court of jurisdiction: Court of Naples
1 Acceptance of the general conditions of sale
1.1 The contract stipulated between the Seller and the customer must be considered concluded with the acceptance, even if only partial, of the order by the Seller. This acceptance is considered tacit. By placing an order in the various ways provided, the customer declares to have read all the information provided to him during the purchase procedure and to fully accept the general and payment conditions transcribed below.
1.2 The Customer or consumer, once the online purchase procedure has been completed, will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of the articles. 3 and 4 of Legislative Decree 185/1999 on distance selling.
1.3 Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance, even partial, of an order.
2 Purchase methods
2.1 The Customer can only purchase the products present in the Seller's electronic catalog at the time of placing the order and viewable online at the Website address.
2.2 Correct receipt of the order is confirmed by the Seller by means of a response via e-mail, sent to the e-mail address communicated by the Customer. This confirmation message will contain the Date and Time of execution of the order and an 'Order Number', to be used in any further communication with the Seller's staff. The message presents all the data entered by the Customer who undertakes to verify its correctness and promptly communicate any corrections, according to the methods described in this document.
2.3 In the event of non-acceptance of the order, the Seller's staff guarantees timely communication to the Customer.
3 Prices
All prices indicated to the end user on the Website are VAT INCLUDED (22%). Product prices may change without notice.
4 Images
The images accompanying the descriptive sheet of a product are for illustrative purposes only to allow a better perception of the various colours. The images of the advertised products may not be perfectly representative of their characteristics but may differ in colour, size and accessory products shown in the picture.
5 Payment methods
5.1 Credit Card
In cases of purchase of goods with Visa, MasterCard and American Express credit card payment methods, Maestro-enabled ATMs, at the same time as the conclusion of the online transaction, the relevant banking institution will authorize the commitment only of the amount relating to the purchase carried out. The amount relating to the goods processed, even partially, will actually be charged to the Customer's credit card only when the goods are shipped from our warehouse. In the event of cancellation of the order, either by the Customer or in the case of non-acceptance of the same by the Seller, our staff will simultaneously request the cancellation of the transaction and the release of the committed amount. The release times depend exclusively on the banking system and can reach their natural expiry (24 days from the authorization date). Once the transaction has been canceled, in no case can the Seller be held responsible for any damages, direct or indirect, caused by delay in the failure to release the committed amount by the banking system. In the event that the Customer's order is processed after the 23rd day from the forwarding date, the Seller will still charge the Customer's credit card with the amount due, even if in advance of the physical delivery of the goods. , in order to avoid the transaction authorization expiration (24 days). The Seller reserves the right to request from the Customer additional information (e.g. landline telephone number) or to send a copy of documents proving ownership of the Card used. In the absence of the required documentation, our staff reserves the right not to accept the order. At no time during the purchase procedure is the Seller able to know the information relating to the buyer's credit card, transmitted via a secure connection directly to the website of the banking institution that manages the transaction. None of the Seller's computer archives will retain such data. Under no circumstances can the Seller be held responsible for any fraudulent or improper use of credit cards by third parties when paying for products purchased on the Website.
5.2 Marking
The final customer's payment is made with cash to the courier who will deliver the goods. The service is active only on some modes of transport.
5.3 PayPal
In cases of purchasing goods with PayPal payment methods, upon conclusion of the online transaction, PayPal will immediately debit the amount relating to the purchase made.
6 Transport methods, delivery costs and Customer Service reports
6.1 The Seller can accept orders in an ordinary manner only with delivery on Italian territory and in countries belonging to the European Union. Delivery to the localities of Livigno and Campione d'Italia is excluded. For all countries outside the European Union, specific documents will be requested for each country and personalized delivery costs will be provided.
6.2 Each order shipped is accompanied by a detailed Transport Document as required by Presidential Decree no. 21 December 1996. 696. The invoice is issued only if requested at the time of ordering by indicating your VAT number in the appropriate field. The document can be downloaded from the specific section within your account on the Website
NB: It is not possible to request invoicing of a previously processed order.
6.3 Delivery costs are borne by the Customer and are clearly stated when placing the order. Payment for the goods by the Customer will take place using the method chosen at the time of the order. Nothing more is owed by the Customer than the order total highlighted at the end of the purchase procedure.
6.4 No responsibility can be attributed to the Seller srl in the event of a delay in processing the order or in delivering what was ordered.
6.5 Upon delivery of the goods by the courier, the Customer is required to check: that the packaging is intact, not damaged, wet or otherwise altered, including the closing materials (adhesive tape or strap). Any damage must be immediately reported to the courier making the delivery. Once the courier document has been signed, the Customer will not be able to make any objections regarding the external characteristics of what was delivered.
Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported to Customer Service no later than 15 days after delivery.
6.6 In the event of failure to collect the material in stock at the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be automatically cancelled.
6.7 Delivery times are 24/72 hours
7 Product availability
Only products physically available in stock can be ordered on the Website. The integrated functionality of the availability of items in the warehouse is precise, however there may be small communication delays between the actual stock in the warehouse and the situation reported on the site. Consequently, the availability of the item in some rare cases may not be guaranteed with certainty. If one or more ordered items are not immediately available for shipping, our staff will choose to proceed with one of the following solutions based on the consistency of the order and the expected restocking times:
- immediately process the available material and send the missing products as soon as they are available again without any charge for further shipping costs;
- contact the customer who will choose whether to receive the material in a single solution, delaying the processing of the order, or cancel the products not immediately available from the order.
8 Right of withdrawal
8.1 If the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number reference in the order form to the Seller), he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to what is indicated in the following point 8.3.
8.2 To exercise this right, the Customer must send the Seller a communication to this effect, within 14 working days from the date of receipt of the goods.
This communication must be sent via one of the following means:
- Registered letter with acknowledgment of receipt, addressed to the Seller's registered office.
- Fax always sent within the aforementioned 14 day period and followed by a confirmation by registered letter with acknowledgment of receipt, sent strictly within the following 48 hours.
- PEC.
8.3. The right of withdrawal is however subject to the following conditions:
- The right applies to the product purchased in its entirety;
- It is not possible to exercise withdrawal only on part of the purchased product;
- The purchased good must be intact and returned in the original packaging, complete in all its parts;
- In accordance with the law, the shipping costs relating to the return of the goods are borne by the customer;
- The shipment, until it is received in our warehouse, is under the complete responsibility of the customer;
- In the event of damage to the goods during transport, the Seller will notify the customer of the incident (within the 5th day of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the withdrawal request;
- The Seller is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments; upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the returned product is damaged, the Seller will deduct a percentage from the refund due as a contribution to the restoration costs.
8.4 Without prejudice to any restoration costs for confirmed damage to the original packaging, the Seller will refund the customer the entire amount of the goods already paid (shipping costs excluded), by bank transfer or Paypal, within 14 days of the return of the goods . It will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (account holder's name, surname, IBAN code).
8.5 The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where the Seller ascertains:
- The lack of integral elements of the product;
- Damage to the product for reasons other than its transport.
In the event of forfeiture of the right of withdrawal, the Seller will return the purchased good to the sender, charging the shipping costs to the sender.
9 Guarantees
The products purchased on the Website are subject to the regulations, as applicable, of Legislative Decree 2.2.2002 n. 24 (GU n. 57, 8.3.2002) on sales contracts and guarantees concerning consumer goods and, although not covered therein, the specific provisions provided for in the matter by the Civil Code.
This guarantee will apply to the product that presents defects of conformity and/or malfunctions not detectable at the time of purchase, provided that the product itself is used correctly and with due diligence, i.e. in compliance with its intended purpose and as provided in any technical documentation. , with observance of the various operating rules indicated therein.
However, the aforementioned guarantee will not be applicable in case of negligence, carelessness in the use and maintenance of the product, or improper use. The guarantee is personal and will therefore apply only to the original purchaser, being reserved for direct customers and not for traders, resellers, etc.
Any product packaging anomalies must be reported within 15 days of receiving the goods. The written report must be attached by the customer when returning the defective product.
To be replaced, the product, even if defective, must, when returned to the Seller, be complete with packaging and all accessories and documentation received by the customer at the time of purchase. Returning the product without the original packaging, accessories and documentation referred to above prevents the Seller from replacing the product itself at the manufacturer and makes the replacement impossible.
The Seller reserves the right to verify the actual defect reported by the customer and to carry out the replacement only after this check. The request will be processed only if the following documents are present in the returned package: copy of the purchase invoice or payment receipt, cash on delivery, order number and date, brief description of the defect found. The costs of returning the goods to the sender remain the responsibility of the Customer.
10 Privacy
10.1 The personal data requested during registration on the site and placing the order are collected and processed in order to satisfy the Customer's requests.
These data will also be processed for institutional purposes, connected or instrumental to the activity of our company, that is:
- To carry out a service or one or more operations, contractually agreed;
- To carry out legal obligations;
- For operational and management needs;
- For needs of monitoring the progress of relationships with customers;
- For operational and strategic marketing purposes;
- For sending advertising material or commercial information.
Personal data will under no circumstances and for any reason be transferred to third parties. The Seller guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code referred to in Legislative Decree 196 of 06.30.03. The data controller is the Seller.
NB: By registering on the site or placing the order, you give tacit consent to the processing of personal data in accordance with Legislative Decree 196 of 06.30.03.
10.2 To improve the browsing experience, the Website uses cookies, including third-party cookies. By continuing to browse, you consent to the use of cookies.
11 Copyright
All contents present on the Website, including texts, documents, trademarks, logos, images, graphics, their arrangement and their adaptations are protected by copyright legislation and by legislation protecting trademarks (Law 22 April 1941 n. 633 and subsequent amendments, Royal Decree n.929 of 21 June 1942 and subsequent amendments) and are covered by copyright. The Website may also contain images, documents, logos and trademarks of third parties who have expressly authorized the Seller for publication. Reproduction, even partial, of the contents, texts, documents, trademarks, logos, images, graphics, is prohibited. Any abuse will be prosecuted in accordance with current laws.
12 Complaints
12.1 Any complaints must be addressed to the Seller by registered mail or PEC.
Complaints made via email or contact form on the site are not accepted and considered valid.
12.2 For any problem or anomaly encountered, before starting to file a complaint, the Customer is invited to contact the Seller's staff via the appropriate section on the website. In almost all cases, any problem or misunderstanding is resolved within a few hours.
13 Applicable law
The sales contract between the Customer and the Seller is concluded in Italy and regulated by Italian law. For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, the territorial jurisdiction is exclusively that of the competent court at the bottom of the document.
14 Further information
The Seller believes in the quality of its products and tries to offer the best quality of ingredients on the market. Given this, please note the following:
- Make sure you are not allergic to any of the ingredients or materials of the products before application;
- The Seller must not be held responsible for any reactions to the ingredients or materials of the products sold;
- None of our products should be used as a substitute for medical care or clinical treatments;
- The information published on the Website is not intended as a cure or treatment for dermatological problems and in no way should it be considered as such;
- The advice reported on the Website or provided by Customer Service is for informational purposes and is in no way intended to replace the advice of a doctor;
- Please consult your doctor if you have any questions.
Purchasing on the Website implies acceptance of all terms and conditions listed.